Shipping & Returns
Shipping Policy
We aim to ship all orders placed before 3pm Monday to Friday the same day but this can sometimes take up to 1 working day during busy periods.
Currently we only ship within the UK via Royal Mail. First Class mail aims to be delivered within 1-2 working days, whilst Second Class mail aims to be delivered within 2-4 working days.
Please note that delivery can sometimes take up to 6 working days during busy periods and Royal Mail don't consider items to be lost until 10 working days have passed.
If you item hasn't arrived please email us at luna_and_star@yahoo.com and we can assist you.
Return & Exchange Policy
If you wish to return an item please email us at luna_and_star@yahoo.com with your order number and reason why you wish to return. This must be done within 14 days of your order and items must be unused and returned in the same condition as supplied.
Returns will be processed within seven working days.
Please note: cosmetic and toiletry items are non returnable. These items are marked as non returnable on their product pages.