FAQ

When will my order be dispatched?

We aim to dispatch all orders placed before 4pm the same day (Monday to Friday).
How long does delivery take?

We ship via Royal Mail and First Class mail aims to be delivered within 1-2 working days, whilst Second Class Mail aims to be delivered within 2-4 working days. Please note that delivery can sometimes take up to 6 working days during busy periods and Royal Mail don't consider items to be lost until 10 working days have passed. If you item hasn't arrived please email us at luna_and_star@yahoo.com and we can assist you.
Do you ship to my country?

Currently we only ship within the UK.
How do I return an item?

If you wish to return an item please email us at luna.and.star@yahoo.com with your order number and reason why you wish to return. This must be done within 14 days of your order and items must be unused and returned in the same condition as supplied. Returns will be processed within seven working days.
How do I cancel my order?

Please email us ASAP if you wish to cancel your order. Please put 'CANCEL ORDER' in the subject heading and send to luna.and.star@yahoo.com. Once orders have been marked as shipped we can't cancel the order.